Privacy Policy

Last Updated: June 5, 2025

At COVE Animal Health, we are committed to protecting the privacy of our clients and their pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and payment details provided when scheduling appointments or purchasing products.
  • Pet Information: Details about your pet, such as name, breed, age, and medical history, to provide veterinary care.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited, collected via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Provide and improve our veterinary services and products.
  • Process payments and manage appointments.
  • Communicate with you about your pet’s care, promotions, or updates.
  • Analyze website usage to enhance user experience.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties who assist with payment processing, appointment scheduling, or website analytics, bound by confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights and safety.

4. Cookies and Tracking

Our website uses cookies to improve functionality and analyze traffic. You can manage cookie preferences through your browser settings.

5. Data Security

We implement reasonable security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

  • Request access, correction, or deletion of your personal information.
  • Opt out of marketing communications by clicking “unsubscribe” in emails.
  • Disable cookies, though this may affect website functionality.

7. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us.